COVID-19: Office Response & Procedure

Dear Clients and Visitors,

At Matlow, Miller, Cummins, Thrasher LLP the health, safety and wellbeing of our employees, clients, contacts, and colleagues is foremost in our minds as we continue to closely monitor the COVID-19 outbreak.

To do our part to reduce the risk of, we have adjusted our business operations by implementing the following protocols:

The firm has limited client meetings to urgent matters only and moved to teleconferencing where appropriate.  

If you are attending our office for an urgent meeting and/or delivery, no client or visitor shall be permitted into our officeif:

They have travelled internationally or have been in close contact with someone who has travelled internationally any time in the past 14 days; or

They have any reason to believe that they might otherwise have been exposed to a confirmed case of COVID-19 in the past 14 days; or

They are exhibiting any symptoms of infection (e.g. fever, dry cough, shortness of breath or other breathing difficulties).

Should the outbreak result in a full office closure, we have a contingency plan to implement remote work capabilities and have technology to ensure our accounting systems and data are available and secure. By modifying our operations and working remotely, our lawyers and staff will continue to be responsive to your legal and business needs.

Limited access into our Reception will be permitted to exchange documents and to accept deliveries and payments.

On July 21st, 2020 the government of Ontario enacted the Reopening Ontario (A Flexible Response to COVID-19) Act, which included Regulation 364/20: Rules for Areas in Stage 3. Regulation 364/20 set out various rules which businesses must follow to prevent the spread of the COVID-19 virus. Primarily, the regulation requires businesses to limit the amount of people allowed to enter the place of business as needed to ensure those who are not within each other’s social circles are socially distanced by 2 metres, and that businesses adequately clean and sanitize their facilities. There are additional rules specific to certain industries.

However, the regulation did not require businesses to ask COVID-19 screening questions to people entering the place of business, until now. On September 25th, 2020, Regulation 364/20 was amended to include Regulation 530/20. Regulation 530/20 now requires businesses to follow the recommendations of the Office of the Chief Medical Officer of Health on screening individuals entering the place of business.  

An outline of screening recommendations has been released by Ontario’s Ministry of Health and can be found at the following link:

Ontario Workplace Screening Tool Guidance (pdf)

Ontario’s Ministry of Health recommends businesses screen workers and essential visitors (but not customers) when the workers or essential visitors first arrive at the workplace by asking series of questions. If a worker or essential visitor answers “yes” to any of the recommended questions, then they ought to leave the workplace immediately and self-isolate.

Given the amendment, businesses are advised to comply with the screening requirements outlined by the Ministry of Health.


We wish everyone well as we collectively navigate this global health challenge.